As a result of the current Covid-19 restrictions affecting our Melbourne warehouse, orders may take up to 5 days from when they are placed, until they leave our warehouse. 
Our shipping partner, Australia Post is also experiencing longer than usual delivery times with some shipments. Unfortunately, these delays are out of our control and we apologise for the longer wait times.
Please reach out to our customer service team should you have any urgent queries:
Monday to Friday 9:30am – 4:30pm AEST




  • Spend $250 and receive free shipping to all New Zealand addresses.
  • Spend under $250 and your delivery will be charged at $15 NZD.
  • Receive your delivery between 9am-5pm.
  • Our courier service is Australia Post.
  • All Tigerlily online orders are shipped with a signature required. This means that if you are not there to sign for your order, or have instructed 'authority to leave' your order will be redirected to your nearest Post Office for collection. 
    • Due to the current Covid-19 restrictions we are unable to offer Express Shipping at this time.


    Your order will be shipped with Australia Post. You can track your order by visiting their website or downloading the Australia Post App on your smartphone.

    • You will receive a shipping confirmation email when your order is processed and this email will have a link to Track Your Order. Tracking data will not update until some hours after purchase, so don’t be worried if your tracking link doesn’t work right away.
    • The delivery times provided by us are estimates only.
    • We are not responsible for any late deliveries or loss or damage due to error from Australia Post or customer entered information. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time


    Entered the wrong address? Give us a call immediately on +61 3 9999 1248 to edit it before your order is dispatched. We will do our best to amend this before your order is dispatched, but we can not guarantee this will always be possible.

    Address Confirmation is given on the Review & Buy page as you checkout, so please take a moment to review it's correct. We will attempt to update any incorrect order details however we cannot be held responsible for an incorrect address being entered on your order. If your order is processed and on it's way to you we unfortunately cannot update your details. You will need to refer to our Returns and Exchanges page for more information. 



    The buyer is responsible for inspecting the goods for fault and notifying us within 5 business days of receiving the goods should there be a fault. You can contact us via email