DELIVERY DELAYS

We are always striving to give you the best online customer experience possible, with this in mind we are relocating our current logistics warehouse.

As a result of this and the current Covid-19 restrictions, there will be longer than standard delivery timings over the coming weeks. We apologize for any inconvenience this may cause you.

All international orders will be delivered in under 8 weeks.

Please reach out to our customer service team should you have any urgent queries customercare@tigerlily.com.au, Monday to Friday 9:30am – 4:30pm AEST.

SHIPPING 

We aim to dispatch all orders placed before 12pm AEST on the same business day.

Our courier for USA & Worldwide Standard Delivery is Australia Post.
TRACK YOUR PARCEL  AT AUSTRALIA POST - 
HERE

  • Orders over $250 NZD are free.
  • Orders under $250 NZD will incur a flat rate delivery charge of $15 NZD.

Your order will be with you in under 8 weeks.

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 business days of receiving the goods should there be a fault. You can contact us via email customercare@tigerlily.com.au

CHANGE OF ADDRESS

Entered the wrong address? Give us a call immediately on +61 3 9999 1248 to edit it before your order is dispatched.

Address confirmation is provided on the order review and buy pages as you checkout, so please take a moment to review it's correct. We will attempt to update any incorrect order details however we cannot be held responsible for an incorrect address being entered on your order. We aim to process all orders as soon as they are placed, so that it's on the way to you immediately.

If we have already fulfilled and processed your order, you will need to refer to our returns and exchange page for more information.