DELIVERY DELAYS

At Tigerlily we are always striving to give you the best online customer experience possible, with this in mind we are relocating our current logistics warehouse to optimize our sustainability and shipping speed.

As a result of this we will be experiencing some slight delays in despatching your order over the coming days. We expect to back up and fully functioning by on Monday September 9th . We apologize for any inconvenience this may cause you whilst we make this transition. 

Please reach out to our customer service team should you have any urgent queries.

SHIPPING 

We aim to despatch all orders placed before 12pm AEST on the same business day.

Our courier for our New Zealand Standard Delivery is DHL eCommerce.

Standard Delivery

  • Orders over $150 NZD are free.
  • Orders under $150 NZD will incur a flat rate delivery charge of $15 NZD.

Using our Standard Delivery service, you can expect to receive your items within 3 to 7 business days.

Your order will be fully trackable, a signature is not required and Tigerlily will pay all customs duties and taxes for you.

Track your Standard International Delivery at DHL eCommerce.

 

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 business days of receiving the goods should there be a fault. You can contact us via email customerservice@tigerlily.co.nz or phone +61 2 8362 1900.

 

CHANGE OF ADDRESS

Entered the wrong address? Give us a call immediately on +61 2 8362 1900 to edit it before your order is dispatched.

Address confirmation is provided on the order review and buy pages as you checkout, so please take a moment to review it's correct. We will attempt to update any incorrect order details however we cannot be held responsible for an incorrect address being entered on your order. We aim to process all orders as soon as they are placed, so that it's on the way to you immediately.

If we have already fulfilled and processed your order, you will need to refer to our returns and exchange page for more information.