TIGERLILY AUST PTY LTD (Subject to Deed of Company Arrangement) (ABN 12 617 502 904) and its related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)) (Tigerlily, we, our or us) respects the privacy of our customers and other individuals we deal with in the course of our business. Tigerlily entities operating in Australia are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act), as well as other privacy laws applicable to us. Where appropriate, we will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act.


Tigerlily may collect, use and disclose the personal information of its customers and other individuals for the purposes of its business operations. In each case, the precise nature of the collection, use and disclosure of personal information depends on the nature of your interaction with us (for example, the products or services you request and receive from us).

We may collect personal information about you in a number of circumstances, including if you:

  • contact us;
  • are a customer (for example, we may collect your contact details and credit card details); 
  • enter a competition;
  • sign up for a loyalty program;
  • participate in any online forums or blogs;
  • complete any surveys or provide feedback;
  • are, or are employed by, one of our suppliers, contractors, dealers, related companies and agents; or
  • apply for a job or contract with us (for example, we may collect your contact details, information about your working history and relevant records checks). We may collect this information directly from you, from any recruitment consultant or from your previous employers and others who may be able to provide information to assist us in our decision on whether or not to make you an offer of employment or engage you under a contract.


    3.1 General information

    We collect personal information about you in a number of ways, including:

    • directly from you (for example, when you provide information to us by phone, email or through our website); and
    • from third parties, such as our related bodies corporate.

    3.2 Information about your use of our website

    In general, you can browse our website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to monitor the use of our website and to improve the content of our website. In short, we use your IP address to gather aggregate demographic information.

    There are a few places on our website where you are able to provide us with your personal information directly, such as when you order a product, enter a contest, fill out a survey or send us feedback. The nature of the personal information we collect will depend on your use of the website. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including post or zip code), email address, telephone and facsimile numbers, and other personal identifying information. When ordering products on our website, you may be asked to provide a credit card details. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

    The Tigerlily website may contain links to other non-Tigerlily websites. Tigerlily is not responsible for the privacy practices of the entities who administer those non-Tigerlily websites or the content of such websites. You should exercise your best judgement when sharing personal information on these websites.


    We collect the personal information we need to provide products, services and information to our customers and the community and for our business operations generally.

    If you choose not to provide certain personal information to us, we may not be able to provide you with the products, services or information you require.

    We (and the organisations to which we disclose your information (see section 5 below)) generally use your personal information for the purposes for which it was collected or as otherwise permitted by law, for example to:

    • provide you with services you requested; 
    • process your order and contact you regarding administrative and processing issues; 
    • conduct market research and marketing; and 
    • provide you with the latest product and promotional material and other information that may be useful to you.

    From time to time, we may send you marketing communications about our products and services. If you do not wish to receive further marketing communications from Tigerlily you can send us an email at customerservice@tigerlily.com.au and tell us that you do not want to receive future communications.


    We may disclose your personal information to various entities depending on what services you receive from us, for example:

    our related bodies corporate;

    • the card-issuing bank to confirm payment for products purchased on our website; 
    • delivery service providers so that they can deliver products you have ordered from us and notify you as to the status of any order or delivery; 
    • our dealers, business partners, organisations or third party service providers we have engaged or may at any time engage to provide services or carry out functions and activities on our behalf; 
    • our professional advisers, including our legal advisors, accountants and auditors; 
    • other persons, including government and regulatory agencies, as required or authorised by law; and 
    • organisations that acquire (or propose to acquire) all or a part of our assets or business.

    We may disclose personal information to any Tigerlily related body corporate or subsidiary, and certain information technology service providers, located in the United States of America or New Zealand.


    We want you to have continuing trust in Tigerlily and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.

    In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order.

    Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

    7. COOKIES

    Cookies are small pieces of information stored by your browser on your computer's hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the site and generally in order to monitor usage of the site. Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the site.  Our trusted third-party providers may also use cookies or similar devices to monitor and maintain information about your use of the site and understand your preferences based on previous or current site visits so that we can offer better experiences for you in the future.

    How do we use them?

    • Where strictly necessary - These cookies and other technologies are essential in order to enable features on our digital properties, such as remembering you have logged in.
    • For functionality - These cookies and similar technologies remember choices you make such as language or search parameters.
    • For performance and analytics - These cookies and similar technologies collect information on how you interact with our digital properties to enable us to improve how our digital properties operate. For example, we use Google Analytics cookies to help us improve user experience and marketing campaigns but understanding how visitors arrive at and browser our digital properties.
    • Targeting cookies or advertising cookies - These cookies collect information about your browsing behaviours in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertising technologies service providers and advertises.
    • Social media cookies - These cookies are used when you share information using a social media sharing button on our websites or you link your account or engage with our content on or through a social media site. The social network will record this behaviour and may link this information to targeting/advertising activities.

    How can you opt out?

    To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspect of our digital properties and it may break functionality.

    Many browsers include their own management tools for removing HTML5 local storage objects or flash please objects.

    You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for our digital properties.

    For more information on cookies and how to disable them, you can consult the information provided at www.allaboutcookies.org.


    You can seek access to personal information that we hold about you by contacting the Tigerlily Privacy Officer using the details set out in section 9 of this Privacy Policy. In some circumstances, it may not be possible to provide you with all of your personal information. Where this is the case, we will tell you why. When you request access, we may need to take measures to verify your identity.

    If you think that any personal information we hold about you is inaccurate and would like to request that we correct it, please contact Tigerlily using the details set out in section 9 of this Privacy Policy and we will take reasonable steps to ensure that it is corrected.

    If you wish to make a complaint about the way we have handled your personal information (including if you think we have breached the Privacy Act) you may do so in writing, by mail or email to the address or email address set out in section 9 of this Privacy Policy. When you contact us, please include your email address, name, address and telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you consider that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.


    We may need to update our Privacy Policy from time to time to reflect our changing business practices. We may modify or update our Privacy Policy by publishing the modified or updated version on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.


    For access and correction enquiries and complaints, please contact us using the contact details provided below.

    Tigerlily Aust Pty Ltd (Subject to Deed of Company Arrangement)
    10/180 Russell Street
    Melbourne VIC 3000 Australia.
    Telephone: +61 3 9999 1248